We put our customers (and their humans!) first

Our pets and their owners are the life blood of our business and so we put them at the heart of all that we think, say and do.

We are friendly, open and honest

We know that the way we interact with each other, our customers and our suppliers builds trust and creates long lasting relationships, which sets us apart. So we engage warmly and communicate clearly and respectfully, being mindful of the needs of others.

We all work together as a team

We recognise that we achieve the most when we listen to each other, are respectful of each other, provide support to one another and draw on each other’s strengths and share experiences.

We strive to be better every day

We love solving problems finding ways we can continuously improve and investing in new opportunities.

We provide exceptional care

We consistently deliver a high quality, personalised service that is fully a connected experience for our customers.