Our purpose:

To provide exceptional patient care and the best connected customer experience.

Our values:

We care

Our colleagues, our pets and their owners are the life blood of our business, so we put them at the heart of all that we think, say and do.

We are friendly, open and honest

We know every positive interaction builds trust and creates long lasting relationships; so we communicate warmly and clearly, respecting the opinions and needs of others.

We all work together as a team

We recognise that we achieve the most when we listen to each other, provide support to one another and draw on each other’s strengths and experiences.

We strive to be better every day

We're progressive thinkers with 'can do' attitudes that love solving problems, unlocking new opportunities and are adaptable to change.

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