Customer Experience Coordinator

We’re on the lookout for a Customer Experience Coordinator to join us at The Vet Bristol! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. 

What we’re looking for

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. We're looking for someone to join us at the earliest convenience, working 40 hours per week. You must be able to work on rota within our opening hours (Mon-Fri 8am-8pm, Sat-Sun 9am-3pm), and cover 1 in 4 weekends (both days). 

Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression! 

Our ideal candidate will be very comfortable approaching our customers, armed with a  big smile and the determination to make each customer's experience with us the best it can possibly be.

To support you in your role, we'll make sure you receive the best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

Benefits:

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus 
• Long service recognition 
• Income protection
• Compassionate leave 
• Surgery discounts

A little more about us at The Vet Bristol

You'll get to work in our purpose-built, spacious veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. This is a great time to be joining us as our Bristol practice is in the process of receiving a brand-new look, as we officially adopt The Pet Vet branding! Glow up aside, nothing else is changing. Our customers will still see the same friendly faces, receive the same exceptional veterinary care & 5-star customer service, and benefit from the same competitive prices. 

Being part of The Pet Vet family

We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We’re continually investing in developing our growing team and there's never been a better time to join us!