Late appointment protocol

We strive to provide exceptional customer service at The Pet Vet & The Vet, and our team will do whatever they can to make sure your pet can be seen at a time that suits you. Unfortunately, late arrivals can have an impact on subsequent appointments, affecting the smooth running of the surgery.

To minimise this risk, we advise all customers to arrive at least 5 minutes before their appointment to allow time to check in. You’ll also receive an appointment reminder ahead of your visit.

In the event you arrive late, we’ll endeavour to accommodate you as best as we can. For example, providing the opportunity to see another Vet if we have availability.

If this isn’t feasible or you don’t wish to change Vets, the following rules will apply:

Vaccine appointment

Less than 5 minutes late: You will still be seen in your allocated appointment time. However, the appointment will still finish on time.

Over 5 minutes late: The Vet will use their discretion as to whether the appointment will need rearranging, either on the same day (availability permitting) or to be re-booked for a different day.

Vet or Nurse consultation

Less than 7 minutes late: You will still be seen in your allocated appointment time. However, the appointment will still finish on time and a further appointment may be needed if there is additional work-up required.

Over 7 minutes late: The Vet will use their discretion as to whether the appointment will need rearranging, either on the same day (availability permitting) or to be re-booked for a different day.

What next?

Book an appointment

We are open from 8:30am-7pm on weekdays and 9am-3pm at weekends.

Book an appointment

Register your pet

Registering with The Pet Vet is quick and easy. Simply click the button below, fill in your details and a member of our friendly team will be in touch.

Register your pet

Contact us

Barnsley

Tel: 01226 297125

Email: barnsley@thepetvet.co.uk

Doncaster

Tel: 01302 325608

Email: doncaster@thepetvet.co.uk

Lincoln

Tel: 01522 458895

Email: lincoln@thepetvet.co.uk

Rotherham

Tel: 01709 854333

Email: rotherham@thepetvet.co.uk

Morden

Tel: 0203 780 7903

Email: morden@thepetvet.co.uk

Nottingham

Tel: 01158 969 984

Email: nottingham@thepetvet.co.uk

Liverpool

Tel: 01515564526

Email: liverpool@thepetvet.co.uk

Bristol

Tel: 0117 935 9073

Email: bristol@thepetvet.co.uk

Warrington

Tel: 01925 906 442

Email: warrington@thepetvet.co.uk