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Catch up with the latest news and updates from around our surgeries.
In total, the CMA have published 18 remedies, including:
We respect and fully support the outcome of the CMA investigation. In response to this, we wanted to take the opportunity to give an insight into our business, our ways of working, how we’ve already been setting the bar against the recently announced remedies, and how we will satisfy all requirements detailed in the CMA’s timetable in accordance with their timeframe – coming into effect for us from 2027.
The Pet Vet was established in Doncaster in 2011 by Chairman & Founder Dr Rob Jones MRCVS, with a progressive vision to deliver excellence in clinical care and customer service within state-of-the-art facilities, whilst maintaining a caring, compassionate culture that meets the needs of each local community we serve.
To this day, Rob remains actively involved as Executive Chair, working alongside CEO Dr Mel Fuller, who continues to develop Rob’s founding vision and future legacy.
According to the CMA, 60% of veterinary practices now belong to large, corporate, private equity owned groups; an increase up from 10% a decade ago. However, Rob is steadfast in his resolve for The Pet Vet to remain in his family; always. In demonstration of this, our organisation is in a family trust.
In stark comparison with the large veterinary groups, which own hundreds of surgeries across the UK, The Pet Vet has 12 nationwide surgeries (with 1 additional surgery due to open in August 2026). As we’re not governed by a corporate entity, we’re able to tailor our offering at each surgery location, giving customers contextual choices for their pets’ healthcare needs.
We appreciate the challenges of the cost of pet ownership; and we consider it our ethical duty to maintain full transparency around the cost of our products and services.
Unlike 80% of surgeries checked by the CMA, we publish pricing information on our website and in our reception areas.
We offer our fair price guarantee, under which we’ll refund the difference in the price if a customer finds the equivalent products or services cheaper elsewhere. T&Cs apply.
All customers are offered choices in their pet’s treatment, receive an estimate, and must formally consent before any treatment commences. For full transparency, itemised billing is shared with the customer after every transaction.
All our surgeries are open 7 days a week with evening availability for routine, emergency and @home appointments. Customers don’t incur a surcharge for securing an evening or weekend appointment. This is also the case for unregistered customers who need to use our services when their local practice is closed.
To support customers with paying larger bills, we provide CarefreeCredit 0% payment plans across our group, giving customers the freedom of:
• 0% finance over 6 months on bills from £500-£2,000 • 0% finance over 12 months on bills from £2,000-£6,000
CarefreeCredit is a 3rd party and runs credit checks for eligibility. For customer convenience and peace of mind, applications are completed online, and the decision is instant.
We offer 10% discount for over 60s, the Blue Light community and Armed Forces – 7 days a week. In addition to this, we offer various offers and discounts throughout the year.
Dr Mel Fuller, CEO, says: “We welcome the CMA’s final reforms, and we’re pleased to know we’re already satisfying many of its remedies. These final reforms will ensure UK pet owners are provided with greater choice and transparency when it comes to the care of their much-loved pets – something we feel so passionately about at The Pet Vet.”
We’re finalists at the UK Customer Satisfaction Awards 2026!
We’ve been named finalists in the Best Customer Experience category.
Important update for pet owners travelling to the EU from the UK!
From 22 April 2026, new regulations will come into effect for pet travel between the UK and the European Union.
Our Easter opening hours
We’re here for you and your pets every day this Easter, for routine and emergency appointments. See our adjusted opening times.
Update on the CMA’s final reforms announcement
Read our response to the CMA’s final reforms announcement and find out about our ongoing commitment to fair, transparent pricing.
