About us A taster of what we’re all about. We’d love you to get to know us a little better! X Our history We’ve come a long way since Dr Rob Jones MRCVS opened the doors of our first surgery in 2011. Over the years, our group has grown, but our independent, family-owned ethos remains at the heart of everything we do – guiding how we care for pets, support their owners, and nurture a team we’re proud of. Our story so far Our values Our values shape everything we do at The Pet Vet – from how we care for pets and support their owners, to how we work together as a team. We believe in always showing compassion, adopting a positive, can-do approach, looking after the wellbeing of our teams, and striving to be better at what we do every day. Learn more Central services unit Our Central Services Unit brings together a wide range of non-clinical colleagues, all working behind the scenes to support our surgeries. From operations and marketing to finance, HR and facilities management, they play a vital role in enabling our clinical teams to focus on doing what they do best. Meet our team Our awards & accreditations We don’t do what we do for awards, but we’re proud to be recognised for the exceptional care and customer service we provide! Our accreditations reflect the high standards we hold ourselves to every day, giving customers confidence that their pets are in safe, trusted and loving hands. Learn more Charities we support Our teams are passionate about raising vital funds for charities that are close to our heart. From open days and bake sales, to food collections and sponsored fundraising challenges, we’re always looking for ways to support our local and national animal charities. Learn more Latest news View All We’re finalists at the UK Customer Satisfaction Awards 2026! We’ve been named finalists in the Best Customer Experience category. Read more CEO Dr Mel Fuller joins panel at Women in Leadership event Mel was recently invited as a guest speaker to contribute to a panel discussion at a Women in Leadership networking & fundraising event. Read more Deskless receptions at Doncaster and Nottingham We’re going deskless to help us deliver truly 5-star customer service and provide a fully personalised experience to all our customers. Read more Dr James Cook MRCVS joins the team as Head Vet at The Pet Vet Lincoln We’re delighted to welcome Dr James Cook MRCVS to the team at The Pet Vet Lincoln. Read more about James’s appointment as Head Vet. Read more
