Our values The core beliefs and guiding principles that set the bar for how we aspire to be when we bring our best selves to work. X We care We put our pets, their humans and each other at the heart of all that we think, say and do. We communicate warmly & clearly, respecting the needs of others. Can do We take great satisfaction from a job done on time, right first time. We work smart, making the most of all our great people, equipment & facilities. Team first We learn from each other & fully utilise the different experiences, skills and strengths in our team. We embrace everyone’s individuality & contributions. Better every day We take ownership and pride in every aspect of our work, welcoming feedback to enable us to be the best versions of ourselves every day. Latest news View All Important update for pet owners travelling to the EU from the UK! From 22 April 2026, new regulations will come into effect for pet travel between the UK and the European Union. Read more Yorkshire People’s Choice Family Business of the Year As a proudly independent, family-owned business, we’re delighted to have made the shortlist. Please share a vote for us here. Read more Our Easter opening hours We’re here for you and your pets every day this Easter, for routine and emergency appointments. See our adjusted opening times. Read more Update on the CMA’s final reforms announcement Read our response to the CMA’s final reforms announcement and find out about our ongoing commitment to fair, transparent pricing. Read more
