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Catch up with the latest news and updates from around our surgeries.
The leadership team at The Pet Vet recently gathered for their annual congress, for a weekend of inspiring talks, team building and goal setting – with plenty of fun along the way!
Attendees included Chairman & Founder Dr Rob Jones MRCVS, CEO Dr Mel Fuller, the central support team and surgery management teams (Head Vets, Head Nurses and Customer Experience Managers).
An enlivening introductory talk from Mel recapped on what has been achieved by our teams over the past year and The Pet Vet’s future goals & ambitions. Colleagues then enthusiastically launched into a series of team building exercises that prompted very lively conversation and highlighted some hidden talents! The keynote speaker for the day was inimitable Business Psychologist Sue Firth on the subject of understanding stress and building personal resilience, with plenty of insightful and practical takeaways.
In usual The Pet Vet style, the evening’s fancy dress theme of film or television characters showcased the creativity of the team, who also fully embraced the Taskmaster challenges and karaoke, which bookended the awards dinner. The Pet Vet’s annual awards celebrate the exceptional work that goes on across our group, where individuals and teams are recognised for their technical capability and as shining examples of living and breathing our founding values:
Below: Customer Experience Manager Amber from The Pet Vet Nottingham, receiving the CEO’s award from Dr Mel Fuller, also joined by Head of Commercial Services & Estate Terry Pearson.
The weekend was thoroughly enjoyed by all colleagues, with 100% of those attending anonymously voting that they enjoyed the retreat, and took away useful information, insight and/or learnings for their personal and professional development.
If you have the drive and passion to make a difference and want to be part of the UK’s largest, independent, family-owned veterinary group, you can view our latest clinical & non-clinical vacancies here.
We’re finalists at the UK Customer Satisfaction Awards 2026!
We’ve been named finalists in the Best Customer Experience category.
Important update for pet owners travelling to the EU from the UK!
From 22 April 2026, new regulations will come into effect for pet travel between the UK and the European Union.
Our Easter opening hours
We’re here for you and your pets every day this Easter, for routine and emergency appointments. See our adjusted opening times.
Update on the CMA’s final reforms announcement
Read our response to the CMA’s final reforms announcement and find out about our ongoing commitment to fair, transparent pricing.
